Frequently Asked Questions
Everything you need to know about your North Sails gear and orders.
What is the typical shipping time for high-performance sailing gear?
Standard shipping usually takes 3-5 business days within the continental US, while specialized technical gear may require additional handling time for secure packaging.
Can I return technical apparel if it doesn't fit?
Yes, we offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that custom-made sails are non-refundable.
How do I care for my North Sails waterproof jackets?
To maintain the integrity of the GORE-TEX and DWR coatings, we recommend machine washing on a gentle cycle with technical detergent and air drying away from direct heat.
Do you offer international shipping for regatta equipment?
Yes, North Sails ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay.
Are your products covered by a warranty?
All North Sails performance products are backed by a 2-year warranty against manufacturing defects in materials and workmanship.